As she was reporting the incident, she was also requesting her shoes so she could leave to go purchase more clothes for her daughter.Īs the business owner and a mother, I practiced some empathy and placed myself in her position a gesture that apparently none of the other customers who witnessed the incident extended to her. Spraying Lysol is NOT our standard protocol for dealing with biological accidents, but I will further address that in a moment. This is a reasonable compromise for the overall customer base of kids 8 and under, and an appealing policy for younger customers on busy days. When the situation is brought to my attention well after the fact, in a manner like social media, it is simply too late to do anything other than reply and clarify. It was literally just another rainy day at Chibis.
I always abide by our capacity policy and do not allow capacity to exceed a total of people this includes paid admissions, additional adults, infants and employees. It was raining that morning, and we are a weather-driven industry, so ALL indoor family recreation facilities in the area would have experienced higher than usual capacity. The group of children that visited that morning were conducting themselves in a manner appropriate to their age group, well within our admission standard of ages 8 and under their age range was 3 to 5 and, aside from your online post a day after the fact, we received no complaints about their being there nor their conduct. To address your first point about the camp, Chibis is a business, and as such, I accept any and all admissions 7 days a week for Open Play. I am sorry that your recent experience at Chibis was disappointing. There are germs there like the fecal bacteria E. CroppMetcalfe provides heating, air conditioning, pest control, home performance & plumbing services in VA, MD & DC. Peed Plumbing Inc.: Specialties: Plumbe Serving 30 mile radius from Lorton, VA.